What process ensures the quality and safety of healthcare for patients and employees through ongoing surveillance and prevention of infections?

The process that ensures the quality and safety of healthcare for patients and employees through ongoing surveillance and prevention of infections is infection control. This practice is critical in healthcare settings as it focuses on the proper measures to prevent the spread of infections, which can include strategies like hand hygiene, sterilization techniques, and monitoring infection rates within the facility.

Infection control programs are designed to identify potential sources of infection, implement preventive measures, and educate healthcare staff about best practices. By effectively controlling infections, healthcare facilities not only protect patients but also reduce the risk for healthcare workers, thereby improving overall quality of care.

The other options pertain to different aspects of healthcare management. For instance, case management aims to coordinate patient care, ensuring that patients receive the appropriate services efficiently. Risk management focuses on identifying, assessing, and mitigating risks that could harm patients or the organization. Utilization management refers to evaluating the appropriateness and necessity of healthcare services, aiming to optimize resource use and ensure quality outcomes. While these processes contribute to patient safety and care quality, they do not specifically address the infection prevention and control focus outlined in the question.