What is the first step when corrective action is required in the HIM department?

Identifying performance issues is the foundational step in the corrective action process within the Health Information Management (HIM) department. This step involves assessing and recognizing areas where standards are not being met or where discrepancies exist in processes or outcomes. By pinpointing these issues, the HIM department can better understand the underlying causes of the problems and gather relevant data that informs further actions.

Once performance issues are identified, the department can proceed to document findings, evaluate training requirements, or implement new policies as necessary. However, without first recognizing and understanding the performance issues, the subsequent steps may not effectively address the root causes or lead to meaningful improvements. Thus, initializing the corrective action process with a clear identification of performance issues is critical for ensuring that the actions taken are appropriate and targeted towards resolving the identified discrepancies.