What data source is appropriate to investigate complaints about turnaround times for ROI requests?

The ROI tracking system is the appropriate data source to investigate complaints about turnaround times for ROI requests because it is specifically designed to monitor and track the status of requests for release of information. This system captures key metrics such as the time taken to process requests, which directly impacts turnaround time. By analyzing the data within the ROI tracking system, one can identify bottlenecks, assess efficiency, and determine if the turnaround times are meeting established benchmarks or customer expectations.

In contrast, employee evaluations and surveys of requestors may provide useful feedback but do not directly measure the actual performance metrics related to turnaround times. The ADT (admission, discharge, transfer) system, while important for patient movement and tracking within healthcare facilities, is not tailored for monitoring the specifics of ROI request processing. Therefore, the ROI tracking system remains the most relevant, data-driven source for addressing concerns about turnaround times in this context.